> ## Documentation Index
> Fetch the complete documentation index at: https://docs.softisp.ug/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Reports

> Track active customers, subscriptions, and internet usage patterns

<img src="https://mintcdn.com/softisp/3UOrmbkgZUMPX5Ak/images/customer-report.png?fit=max&auto=format&n=3UOrmbkgZUMPX5Ak&q=85&s=e0591655bf64833e595e97653ef40fe3" alt="Customer Reports" width="1828" height="840" data-path="images/customer-report.png" />

Monitor customer activity and subscription performance. The Customer Reports section includes two key views: Active Customers and Internet Usage.

## Tabs Overview

### Active Customers

View all active customers and their subscription activity within a specified date range. Identify your most valuable customers by subscription count and total subscription value.

**Columns:**

| Column                      | Description                                                       |
| --------------------------- | ----------------------------------------------------------------- |
| **Name**                    | Customer name or customer ID (clickable to view customer profile) |
| **No of subscriptions**     | Number of active internet packages/subscriptions the customer has |
| **Amount in subscriptions** | Total value of all active subscriptions for that customer         |

**Example:**

* Customer "Kaira Ngode" has 31 active subscriptions totaling 32,000 UGX
* Customer "Kobusinge Daphine" has 27 active subscriptions totaling 31,000 UGX

**Filters:**

* **Date Range** – Select start and end dates to view subscriptions active during that period

**Actions:**

* **Refresh** – Reload report data
* **Export** – Download the active customers list as Excel file for analysis or reconciliation

***

### Internet Usage

Still under development. This tab will provide insights into customer internet usage patterns, helping you understand bandwidth consumption and plan for capacity accordingly.

## Key Metrics

**No of subscriptions** – The more subscriptions a customer has, the higher their commitment and lifetime value. Multi-subscription customers are more valuable.

**Amount in subscriptions** – Total revenue value of a customer's active subscriptions. Use this to identify high-value customers or target them for upselling.

## Use Cases

* **Customer Segmentation** – Identify top customers by subscription count or total value
* **Churn Analysis** – Track which customers are becoming inactive
* **Usage Planning** – Understand internet usage patterns to plan capacity
* **Billing Verification** – Reconcile subscription counts against invoices
* **Performance Analytics** – Analyze customer adoption rates and growth trends

<Tip>
  Export the Active Customers report monthly to track customer growth over time and identify your most valuable customers for retention efforts.
</Tip>

<Note>
  The Active Customers tab shows subscription-based metrics. For payment history and collection status, see [Payment Reports](/reports/payment-reports). For detailed customer information, see [Customers](/customers).
</Note>