| Agent / Reseller | A third party who sells ISP services on your behalf and manages a group of customers |
| Profile / Package | An internet service plan with defined speeds, pricing, and validity |
| FUP (Fair Usage Policy) | A rule that throttles a customer’s speed after their data allowance is exceeded |
| Voucher | A pre-paid access code that grants temporary internet access |
| Splash Page / Captive Portal | A web page shown to hotspot users before they authenticate |
| Session | A single internet connection event — from login to logout |
| Collection Account | A mobile money or payment gateway account that collects customer payments |
| Chart of Accounts | The full list of financial accounts used in double-entry bookkeeping |
| JWT | JSON Web Token — the secure token used to authenticate your login session |
| RBAC | Role-Based Access Control — a system where permissions are grouped into roles |
| MAC Address | A hardware identifier for a network device, used in access control |
| MikroTik | A popular router brand widely used in ISP deployments; SoftISP integrates with its API |
| PPPoE | A protocol used for authenticating broadband internet connections |
| DHCP | A protocol that automatically assigns IP addresses to network devices |
