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Vouchers are pre-paid access codes that let customers connect without setting up a full account — ideal for hotspot and pay-as-you-go setups.

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Voucher roll management

  • Create a new voucher roll (batch) specifying quantity, package, and validity
  • Print vouchers as a list or PDF
  • Track redeemed vs. available vouchers
  • Expire or void individual vouchers

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Voucher attributes

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Troubleshooting

“Voucher already used” error on a different device Common cause: Customer purchased a voucher for one device but is attempting to redeem it on a different device. Vouchers can only be used once, even if the customer owns multiple devices. Solution: Delete all devices registered under that customer account, then ask them to re-enter their phone number on the device they want to use for the subscription. Steps:
  1. Locate the customer account
  2. Go to their device list
  3. Delete all registered devices for that customer
  4. Instruct the customer to enter their phone number again on the device they wish to connect with
  5. The customer can now redeem the voucher on the correct device
Deleting devices will disconnect any active connections. Advise the customer before proceeding.